cepsychology.com within 14 days of your purchase, and we’ll make it right.
If you have questions or concerns beyond that first week, we stand behind our products and will work to help you find a solution, whether that’s a store credit, or replacement, or defer to a later course or program. Just be sure to reach out within 14 days of your original purchase date so we can assist you. Please Note: Online programs (including but not limited to EPP, Life360, Timeless Women, Woman Optimized virtual membership are not eligible for refunds once access has been given. However, we’ll work with you to find solutions for any issues you may be having and support your success. Remember, you can always contact our helpful Customer Experience team at the email address above to ask questions about whether a program or a product is right for you. Private Coaching: We can’t refund you for private coaching nor for missed or late cancelled sessions. Cancellations of private coaching sessions within 24 hours will be forfeited. Term of coaching is based on your number of sessions within consecutive weeks or days per your 90-day or 6 month agreement or package within an agreement. We want you to make progress with frequent and consistent coaching
so we may work with you to find a solution to connect and get feedback before your next scheduled session. If you are granted a complimentary coaching session within a program or as a bonus that session removes Robin from availability with other clients and is treated as a full value session for our team. You may not reschedule or receive compensation for those sessions if you miss or late cancel. The EPP Virtual Membership is sold occasionally as monthly or open a limited number of times during the year as an annual subscription. Renewal is automatic either one month and on the same day from purchase or annually on the same day from purchase. To avoid automatic charges provide at least 3 business days notice to cancel your membership in writing to firstname.lastname@example.org We reserve the right to deny any refund request according to store policies. More useful fine print, just in case: All promotions and special events are available for in-stock merchandise only, while supplies last. Sorry, no rainchecks. Oﬀers cannot be applied to any previous purchase or combined with any other oﬀer or coupon.
Thank you so much for trusting EPP to optimize your life! Our entire team is committed to helping you take your health into your own hands!